Responsible Gaming

Responsible Gaming is a concept that gaming and gambling operators, software suppliers and associated service providers need to uphold to ensure their offerings uphold the highest standards to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming and gambling. The majority of gambling and gaming codes now require operators to ensure land-based and online gambling services are offered in a responsible manner. Responsible gaming covers the areas of protecting vulnerable customers, the prevention of underage gambling, protection against fraudulent and criminal behaviour, ensuring information privacy, ensuring prompt and accurate customer payments, delivering a fair gaming experience, upholding ethical and responsible marketing, commitment to customer satisfaction and ensuring a secure, safe and reliable operating environment. Operators refers to both land-based (e.g. casinos, betting shops) and online or remote operators.

Protection of vulnerable gamblers

Prevention of underage gambling

Safety measures against criminal activities in gambling

One of the most important areas of Responsible Gambling is concerned with the protection of vulnerable players. Some players may become addicted to casino games or sports betting activities and by spending too much money their normal lives are soon affected. The prevention of underage gaming is one of the most important aspects of responsible gambling and it needs to be emphasized that individuals that have not reached the legal age (18 or 21) must not be allowed to gamble for real-money. Gambling websites can be affected by online criminals’ activities just like any other sites dealing with e-commerce or financial transactions. To accomplish their goals and obtain private and financial data, online criminals deploy malicious software that targets websites’ vulnerabilities.

Information privacy in online casinos

Online payment protection at online casinos

Creation of a secure online casino environment

How can online operators protect their customers’ private details from prying eyes? This area is connected to the need of keeping safe players’ private details from unauthorized access that may occur due to illegal online criminal attacks. Operators that offer betting options for sport events and casino games need to make sure that players need to access a reliable software platform that can protect their personal data and financial details. One of the most important principles of safe gambling imposes operators to create a series of controls and mechanisms that creates the framework of a secure online environment. 


Best Practices for Gambling Responsibly

Since we are aware every stakeholder in the iGaming industry is responsible for promoting an ethical gambling activity, we understand that our gaming software is directed to players who need to see these activities as a way of spending time in a relaxing manner.

    1. Gambling activities are supposed to be entertaining. That’s why online websites come with so much diversity in sportsbooks and online casinos.
    2. Online Gaming should not be considered as an easy way of making money.
    3. Players should not bet money they can’t afford losing. To avoid losing too much money, make sure your online website contains a mechanism that allows you to set the maximum sum of money to be placed on a bet in a certain period.
    4. Check and limit your time in the online medium. How much time do you spend online on gaming websites? If you are losing every day more than a few hours online, probably it is time to take a break from this activity for a while.
    5. Check and limit your online wins and losses. Since most gambling activities do contain a certain factor of randomness, players should check how much they win and how much they lose. In case they notice a negative frequency, they must decide if gambling activities are suitable for them. If they decide it is time for a break, players can use the “Self-Exclusion” option to close the account for a period (6 months, 1 year, 2 years, etc.).


Responsible Gambling Organisations



Perhaps the biggest and most recognisable responsible gambling organisation for the UK. They provide support, information, advice, and free counselling for prevention and treatment of problem gambling. They have helped countless people get over their addiction and improve their quality of life. 


This organisation is quite similar to GamCare, as it spares no expense to promote and encourage responsibility in gambling. They offer counselling, information, help, and support to people who are prone to or suffering from gambling addiction. 

Responsible Gambling Trust

This is a charity organisation, dedicated to ‘minimising gambling-related harm’. It is entirely funded by donations from the gambling industry. They use this money for education, prevention, and treatment of services, as well as to broaden the public understanding of gambling-related problems. 

Gamblers Anonymous

Gamblers Anonymous is a congregation of people who have, or used to have, gambling addiction problems. They support each other through knowledge, experience, and compassion, in order to better deal with their problems. Gamblers Anonymous is free of any membership fees – the only requirement for entering is the willingness to stop compulsive gambling. 

Gambling Therapy

This website is meant for people who reside outside of Great Britain. Gambling Therapy is a free online service, designed to provide help, support, and advice to people suffering from problem gambling. They have also developed a product called GamBlock, which is a software program to help problem gamblers. Other than that, they deal with recovery and support groups, and have trained and experienced coaches and support workers. 

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